Privacy Policy

Find out what we collect and why

This privacy policy sets out how Project Nursery ANZ uses and protects any information that you give when you use this website. Project Nursery ANZ is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with with this privacy statement.

Project Nursery ANZ may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1/4/2017.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postal code, preferences and interests Other information relevant to customer surveys and/or offer
What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • With your permission, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • With your permission, from time to time, we may also use your information to contact you for market research purposes.
  • We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • When asked for your consent to send you future marketing promotions from our site, or any of its forms, do not click the consent button.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at customercare@projectnursery.com.au.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Terms and Conditions

Thank you for purchasing your Project Nursery product. We value you, our customer, and want to make your experience with our website the best online shopping experience. If something goes wrong with your product, you should contact us and we will do what we can to help. Please read the terms and conditions below that outline your warranty rights, and remember, we appreciate your feedback. If you are not happy, tell us so we can improve our services for you.

If you wish to contact us in relation to a warranty claim for one of our products that you purchased online, please telephone our Customer Care Centre. Alternatively, you can write to us at our PO Box address. (Please do not mail goods to the PO Box address, as there are no facilities at that address to collect goods).

Our contact details are:

Customer Care Centre
Address: PO Box 1243, Buderim, Qld, 4556
Telephone: (Freecall) 1800 813 328